Our primary
goal at Norwichtown Rehabilitation and Care Center is to provide
individualized care to all our residents. Each department within the facility
is committed to quality care in relation to their specific objectives and
activities to the resident and his welfare.
The care
provided to each resident every day should be regarded as a progressive path
to greater independency measured according to the residents' needs, goals, and
abilities.
It is the
function of every department:
- to
provide safe, correct and qualified care to all residents;
- to make
each resident feel that he is respected, admired and that he is our most
important concern;
- to
provide for our residents an atmosphere which is warm, friendly and
reassuring as well as therapeutic;
- to
follow promptly, accurately and completely the orders of each individual's
physician.
Commitment
and dedication to these ideals will assure the resident, his family, friends
and the community the respect we have for this sacred trust given to us.
The
resident and his/her needs are the most important aspect of our duties. The
resident is dependent upon us. Our reputation is dependent upon him/her. The
resident is not an interruption of our work, he/she is our work!
Achieving
Our Mission
In order to
provide resident care services appropriate to level of care required by the
resident, Norwichtown Rehabilitation and Care Center utilizes several methods:
1. The
RCP coordinator in conjunction with an Interdisciplinary Team develops and
monitors a care plan.
2. CQI
Coordinator, Administrator, and Director of Nursing (steering committee)
regularly rate the performance of each Department in order to achieve
the best performance in each area.
3.
Quarterly Family Council Meeting evaluates customer satisfaction and ways to
deliver better care.
4.
Questionnaires are sent to past residents to ascertain customer satisfaction
and areas for improvement.
5.
Department Head Meetings are held at least monthly to communicate and enable
achieving our organizational goals.
6. All of
the above mentioned team members and other department directors work
together to create a culture that emphasizes open communication and
cooperation.
